Returns, Refunds & Cancellations

Returns & Exchanges

Return or exchange requests must be made within 7 days of delivery.

Please contact official@hozi.uk with your order number before returning any items. Returns without prior approval will not be accepted.

Items must be unused, in their original condition and packaging, with all original tags and a printed order confirmation.

Return & Exchange Shipping

Customers are responsible for all return shipping costs, including any customs duties, taxes or other charges incurred during the return process, as well as any applicable exchange reshipping fees.

  • Standard exchange reshipping: £25

  • EMS Premium exchange reshipping: £29

Exchanges are available only for the same product in a different size or colour, subject to availability.

For defective, damaged or incorrectly shipped items, HOZI UK will cover all associated return or replacement costs, including applicable customs charges, or provide a full refund including the original shipping fee.

*Every HOZI product is meticulously handcrafted throughout every stage of production.

As a result, minor loose threads may occasionally be present, and slight variations in colour may occur between production batches due to the dyeing process.

These natural characteristics of handcrafted products are not considered manufacturing defects.

Refunds & Deductions

Refunds are processed after returned items have been received and inspected.

For customer-initiated returns, the following will be deducted from the refund:

  • Original shipping fee

  • Any customs duties incurred during the return process

  • £13 subsidised by HOZI UK towards the actual original shipping cost of £25 (Standard EMS £12 only; not applicable to EMS Premium)

Refunds are issued to the original payment method within 7 business days of approval. Bank processing may take an additional 2–4 business days.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Sale or promotional items

  • Used items or items without original tags

  • Custom-made or personalised products, including size customisation and Gold Edition items

Customs & Refused Deliveries

Shipments returned due to unpaid customs duties or taxes, incomplete customs clearance, or refusal of delivery will be treated as customer-initiated returns.

Refunds will be processed once the returned items have been received and inspected, subject to the same deductions as standard returns.

Order Cancellations

Please contact official@hozi.uk as soon as possible to request a cancellation.

Cancellation may no longer be possible once an order has entered processing or packing. Shipped orders are subject to our return policy.

HOZI UK reserves the right to reject returns that do not meet the conditions above. Rejected items may be shipped back at the customer's expense.