Returns, Refunds & Cancellations
If you are not satisfied with your purchase, you may request a return or exchange within 7 days of receiving your order.
To initiate a return, please contact us via email at [official@hozi.uk] with your order number and a brief description of the issue.
We will provide you with return instructions.
Please note that items sent back without prior approval will not be accepted.
If you receive a defective item, we will either send a replacement or issue a refund once the issue is confirmed.
Non-Returnable Items
The following items are not eligible for return or exchange:
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Gift cards
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Sale items
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Used items
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Items without original tags
Rejected items will be returned to the original shipping address at the customer’s expense.
HOZI reserves the right to reject any returned product that does not comply with our return policy.
Return Conditions
To be eligible for a return, items must be:
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In original condition (unworn and unused)
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With all original tags attached
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In the original packaging
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Accompanied by a printed order confirmation
Returns will not be accepted if hang tags are detached.
Customers are responsible for return shipping costs, except in cases where the item is faulty or incorrect.
Defective Items
Please inspect your order carefully upon arrival.
If an item is defective, damaged, or incorrect, contact us right away and we’ll resolve the issue promptly.
Minor variations (up to 3 cm in length) due to the handmade nature of our products are considered normal and not a defect.
Refund Process
Once we receive your return, please allow up to 14 business days for processing.
If approved, the refund will be issued to your original payment method.
Refunds typically appear within 2–4 business days, although your bank may require additional time.
Order Cancellations
If you wish to cancel your order, please contact us as soon as possible via email at [official@hozi.uk].
Once your order has entered the processing or packing stage, cancellation may no longer be possible.
A 6.5% administrative fee (calculated based on the total payment amount, including delivery fees) will apply to all cancelled orders and refunds, except in cases where the product is faulty or defective.