Delivery

All products are dispatched directly from South Korea — the home of HOZI, where our products are designed and crafted.

Processing Time

  • Please allow 1–3 business days for order processing.
  • For custom-made products, an additional 2–3 business days of production time may be required.
  • Once your order has been processed and dispatched, you will receive a confirmation email with your tracking number.
  • Orders placed on weekends or public holidays will begin processing on the next business day.
  • During major Korean holidays (e.g. Lunar New Year, Chuseok) or busy periods, processing may take an additional 1–5 business days.
  • Tracking information may take 24–48 hours to update after dispatch.

Delivery Rates & Times

Standard Delivery (EMS)

  • Rate: £9
  • Middle East & South America: £25
  • Estimated delivery time: 4–6 business days from dispatch, depending on the destination (excluding customs delays and carrier-related delays)

Due to local circumstances, EMS delivery may not be available in certain destinations, including Italy, some African countries, and certain island countries. In such cases, shipping will be replaced with EMS Premium – £35 (flat rate).

Available shipping options can be checked after entering the delivery address.

Express Delivery (EMS Premium)

  • Rate: £35
  • Delivery service: A collaborative service between EMS and FedEx, delivered via the FedEx network
  • Estimated delivery time: 2–4 business days from dispatch, depending on the destination (excluding customs delays and carrier-related delays)

Customs & Import Duties

In the event that customs duties or import taxes are incurred, these costs are the responsibility of the customer.

Please note that most UK orders are delivered smoothly without additional customs charges.

However, in most countries, a small amount of customs duty may be charged upon import clearance (approximately €5–€10, depending on the order quantity, although higher charges may apply to larger orders).

If customs duties or taxes are refused and the order is returned, a refund will be issued for the product price only, excluding the original shipping fee. Additionally, for customers who used Standard EMS, the £14 delivery cost subsidised by HOZI UK as part of our delivery service will also be deducted from the refund amount. (Please refer to our Refund Policy.)

Please respond promptly to any calls or messages from customs or the delivery carrier to avoid delays in customs clearance or delivery.

Delivery Delays

Delivery times may vary due to factors such as courier delays, customs inspections, or weather conditions.

While we cannot be held responsible for such delays, our team will do its best to assist in resolving any delivery issues.

Address Information

Customers are responsible for any delays or additional delivery costs caused by incorrect or incomplete addresses.

We may contact you before dispatch if clarification is required.

Customer Support

For delivery-related inquiries, please contact:
📧 HOZI UK Customer Support — official@hozi.uk